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Program Coordinator
Full-Time, Non-exempt

Candidates must possess the following:
• Belief in our vision: that all children achieve success in life;
• Experience working with youth and volunteer services;
• Strong interviewing and organizational skills;
• Ability to make professional judgments and incorporate them into written reports;
• Ability to have genuine and open interpersonal communications;
• Ability to work in a fast-paced office environment, utilizing a variety of technologies;
• Comfort with public speaking, recruitment of volunteers and delivering training;
• Ability to contribute and participate in a team structure;
• Desire to make a positive impact in this community, through proven 1-to-1mentoring
service delivery.

Desired skills
• Demonstrated success with public relations and salesmanship with business supporters;
• Experience completing detailed reports and highlighting contract deliverables.

REQUIRED:  valid Florida driver’s license and insurance, reliable personal transportation, and must pass a comprehensive background screening and professional reference checks.

PREFERRED: a 4-year college degree.  Consideration will also be given to those with a two year degree and 4 years of experience; or 8 years of relevant experience; or anticipated completion of a four year degree within six months.

Job Summary: Big Brothers Big Sisters has had a positive impact in the Tallahassee community
for over 42 years. Our school and business partners, and the community as a whole, depend on
our 1-to-1 mentoring to help children achieve success in life. Volunteers and families trust in the
Big Brothers Big Sisters mentoring model. Being a part of this team requires passion,
persistence, and a strong team work ethic.

A Program Coordinator is responsible for all service delivery components with volunteers and
youth, and their families. The ideal candidate demonstrates an ability to be both a savvy business
partner with the community, as well as a thorough case manager working with youth. The primary
functions are volunteer and child recruitment, screening and selection; mentor/mentee matching;
match support (monthly, on-going coaching); and counseling and relationship supervision. All
team members participate in recruiting volunteers as mentors, maintaining relationships with
potential volunteer organizations and businesses, providing orientation and training sessions to
volunteers and other duties as related to public relations and fundraising efforts.

Computer and Internet: All service delivery components are captured in a web-based
performance management and database system, requiring a high level of comfort with internetbased
systems. The system facilitates a highly TRANSPARENT outcome-based delivery of
services, with real-time metrics reporting, which tracks work performed. Data is reviewed on a
regular basis and reported to the national office to maintain compliance with Big Brothers Big
Sisters performance expectations. The agency is funded by two State of Florida, mentoring
grants, a United Way partnership grant, and general fundraising efforts. State and United Way
funding is reviewed annually through formal processes, and is not guaranteed beyond each
budgeted fiscal year. However, funding from the state and United Way has been recurring for
many, many years.

General Responsibilities:
• Recruit, orient, schedule, evaluate, select and match volunteers in a timely fashion.
• Interview, evaluate, and select children for matching in a mentoring relationship.
• Match children with the most appropriate volunteer according to agency match criteria.
• Maintain strong relationship with schools in order to maximize child referral channels.
• Maintain a regular schedule of follow up contact, supervision, support and counseling to all
parties in the match.
• Conduct public speaking and volunteer orientation and training sessions.
• Complete all required Big Brothers Big Sisters online and in-person training modules.
• Precisely complete monthly required grant reports generated mainly in Excel.
• Work closely with the Program team to maximize operational efficiencies and to meet
performance goals.
• Inspire and engage all partners and participants to meet grant deliverables in a timely and
urgent manner.
• Assess needs of children to determine suitability and fit for our programs.
• Recruit and promote the mission of the agency at community functions, to strengthen
accessibility to volunteer rich pools.
• Work hours are generally 9:30-6:30. Some late evening or weekend hours are necessary
to meet the goals of our agency.
• Other duties as determined by the CEO and/or Program Director.

Job Skills and Knowledge Required:
• Proficiency in Microsoft Office, including Word and Excel.
• Proficiency with web-based performance management and database tools.
• Strong organizational and time management skills including the ability to set and meet
• Strong interview skills that put interviewees at ease build rapport and at the same time
gather pertinent data, as needed, of a sensitive and personal nature.
• Ability to communicate well both verbally and in writing, concisely with clarity, warmth,
humor and tact. A writing and/or presentation sample will be expected prior to hiring.
• Ability to focus on details.
• Entrepreneurial and performance metrics savvy.
• A strong working knowledge of volunteer behavior.
• Knowledge of the dynamics of adult abusive behavior, both physical and sexual.

Equal Employment Opportunity- Big Brothers Big Sisters provides equal employment opportunities to all qualified individuals without regard to
race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental disability.
Americans with Disabilities Act- Applicants as well as employees who are or become disabled must be able to perform the essential duties &
responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-bycase
basis in accordance with applicable law.
Job Responsibilities- The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the
essential duties & responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. Big
Brothers Big Sisters may change the specific job duties with or without prior notice based on the needs of the organization.

Our mission is to provide children facing adversity with strong and enduring,
professionally supported 1-to-1 relationships that change their lives for the better, forever.

To apply:
Submit resume and cover letter specifically highlighting how your skills fit this position to Summer Boggs [email protected]

Big Brothers Big Sisters of the Big Bend – Program Coordinator

Core Competencies High Performance Indicators
Customer Focus Able to build strong working relationships with agency staff and matches; identify unexpressed customer needs and potential solutions to meet those needs; independently anticipate and meet customer mentoring support needs; prioritize work in alignment with the needs of volunteers and youth; use relationship knowledge and feedback to improve the effectiveness of own coaching results.
Get Results Able to demonstrate high personal work standards and a sense of urgency about results to meet goals and deadlines; maintain high performance by viewing failures as learning opportunities and rebounding quickly from setbacks or rejections; persist in the face of repeated challenges; accept responsibility for the outcomes of his/her own work.
Problem Solving & Analysis Able to gather appropriate data and diagnose the cause of a problem before taking action; separate causes from symptoms; apply lessons learned from others who encountered similar problems or challenges; anticipate problems and develop contingency plans to deal with them; develop and evaluate alternative courses of action.
Flexibility & Achieving Change Able to positively deal with changes that affect job requirements or work assignments; adapt to quickly shifting priorities in response to the needs of matches; quickly recognize situations/conditions where change is needed; remain calm and professional in emotionally charged interactions; work to clarify situations where information, instructions, or objectives are ambiguous; support organizational change.
Continuous Improvement & Gets Results Able to identify and apply "best practices" in own work; improve efficiency by planning and organizing work effectively, eliminating barriers and streamlining work processes; monitor, evaluate and track own performance; adapt work practices in order to meet goals and deadlines; persist in the face of ongoing obstacles or setbacks; accept responsibility for the quality and outcomes of own work.
Decisiveness & Judgment Able to demonstrate sound judgment in routine, day-to-day decisions; think critically to make decisions and take action, even in non-routine situations; rapidly make reasonable assessments with limited information; consider impact of various options when making decisions; use sound judgment in deciding whether to make a decision or escalate it to a supervisor for additional consultation.
Open Communication Able to use active and attentive listening to confirm understanding; coach others through the use of reflective questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely in order to keep records accurate and up to date.
Strategic Alignment Able to align own work objectives with the organization's strategic plan or objectives; take organizational priorities into consideration when making choices and trade-offs in own work; act with an understanding of how the community affects the business and how own actions and decisions affect other jobs or outcomes; maintain perspective between the overall picture and tactical details.
Valuing Diversity Able to seek out and work effectively with others who have diverse perspectives, talents, backgrounds, and/or styles; contribute to a team climate in which differences are valued and supported; challenge any stereotyping or offensive comments; seek and respond to feedback from others about his/her own behavior that might be perceived as biased.